Shipping Policy

Last Updated: July 11, 2026

Thank you for choosing Cavinriaxo. We understand that receiving your order promptly is important, so we have outlined our shipping process below to help you know what to expect.

1. Order Processing

Once an order has been successfully placed, our fulfillment team will begin preparing it for shipment.

Order verification, quality inspection, packing, and dispatch generally require approximately 3 business days.

Orders submitted on weekends or public holidays will typically begin processing on the next available business day.

2. Shipping Time & Delivery Fees

After your order has been dispatched, the estimated delivery timeframe is generally 10–20 business days, depending on the destination, local customs procedures, and carrier conditions.

We currently offer a flat-rate worldwide shipping fee of USD $5.99 per order.

The shipping cost displayed at checkout will be the final shipping amount charged.

3. Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Carrier operational delays

  • Severe weather conditions

  • Transportation disruptions

  • Peak holiday shipping periods

We sincerely appreciate your patience and understanding if an unexpected delay occurs.

4. Order Tracking

As soon as your order leaves our warehouse, you will receive a shipment confirmation email containing your tracking information.

You may track your package using the tracking number provided through:

www.17track.net

Please allow several days for tracking information to appear after receiving your shipment confirmation email, as carrier systems may require time to update.

5. Partial Deliveries

If your order contains multiple products, the items may occasionally be shipped separately.

This allows us to dispatch products from different fulfillment centers and may result in faster overall delivery.

Each shipment will have its own tracking number, and separate shipping notifications will be sent when applicable.

6. Changes to Existing Orders

If you need to modify your shipping details or order information, please contact us as soon as possible.

For the best chance of updating your order, we recommend contacting us within 12 hours of placing it.

Please email support@cavinriaxo.com and include:

  • Your order number, such as 071SHOP-123331

  • The email address used during checkout

  • Details of the requested modification

Examples of possible changes include:

  • Shipping address updates

  • Phone number corrections

  • Product size adjustments

  • Color changes

  • Quantity modifications

Although we will make every reasonable effort to assist, changes cannot be guaranteed once an order has entered the fulfillment process.

7. Missed Deliveries

If a delivery attempt is unsuccessful, the shipping carrier may leave a notice and hold the package at a local collection point or post office.

We recommend contacting your local carrier directly using your tracking number to arrange collection or redelivery.

Please note that Cavinriaxo cannot be held responsible for packages returned due to:

  • Incorrect or incomplete shipping information provided by the customer

  • Failure to collect a held package within the carrier’s required timeframe

8. What If My Package Is Taking Longer Than Expected?

If your shipment appears to be delayed, we recommend following these steps:

Step 1: Review Tracking Updates

Check the latest tracking activity.

If the tracking information has been updated within the last seven days, your package is typically still moving through the shipping network.

Step 2: Contact Customer Support

If there have been no tracking updates for more than seven consecutive days, please contact our support team.

Please include:

  • Your order number

  • The email address used for the purchase

Our team will investigate the shipment status on your behalf.

9. Lost or Stolen Packages

We understand how concerning it can be when a package cannot be located.

Lost During Transit

If an investigation confirms that your package was officially lost while in transit, we will arrange a replacement shipment at no additional cost.

Delivered but Not Received

If the carrier’s tracking information shows that the package was successfully delivered, our shipping protection no longer applies.

In these situations, we recommend checking with:

  • Household members

  • Neighbors

  • Property management

  • Reception desks

  • The local delivery carrier

Packages reported missing after confirmed delivery are not considered lost-in-transit shipments.

10. Shipping Origins & Destinations

Shipping Destinations

We offer delivery services to customers worldwide.

If shipping is unavailable to a particular destination, we will contact you promptly to discuss the available options.

Fulfillment Locations

Our primary fulfillment facilities are located in:

  • The United States

  • Canada

  • Australia

  • The European Union

To provide competitive pricing and efficient logistics, some products may also be shipped directly from selected manufacturing or fulfillment partners.

11. Terms & Disclaimer

By placing an order with Cavinriaxo, you acknowledge and agree to the following terms.

Delivery Estimates

All shipping timelines provided are estimates only and should not be interpreted as guaranteed delivery dates.

We are not responsible for delays caused by customs authorities, shipping carriers, weather events, transportation disruptions, or other circumstances beyond our reasonable control.

Customs Duties & Import Charges

Customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT charges

  • Brokerage fees

  • Government-imposed fees

These charges are not included in product prices or shipping fees unless otherwise stated.

Shipping Information Accuracy

Customers are responsible for ensuring that all shipping information submitted during checkout is complete and accurate.

We cannot be held liable for delays, losses, or returned packages resulting from incorrect or incomplete shipping details.

Completed Deliveries

Once a carrier’s tracking system indicates that a package has been successfully delivered, our responsibility for the shipment is considered fulfilled.

Cavinriaxo is not liable for packages that are lost, misplaced, or stolen after confirmed delivery.