Return Policy

Last Updated: July 11, 2026

Thank you for choosing Cavinriaxo. We truly value your trust and aim to provide a satisfying shopping experience.

If you encounter any issue with your order, please contact our support team at support@cavinriaxo.com and include your order number, such as 015SHOP-1218, along with the email address used for the purchase so we can assist you efficiently.

Please read this policy carefully to understand how we handle returns, replacements, and refunds.

1. General Policy

All purchases made through Cavinriaxo are considered final sale.

We do not accept returns or exchanges under normal circumstances. Exceptions may only be made in cases where:

  • The item received is defective or damaged

  • You received the wrong product

2. Damaged, Defective, or Incorrect Items

We are committed to maintaining high product-quality standards. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review and resolve the issue fairly.

Customers are required to inspect their orders upon delivery and report any issues within seven days of receipt.

To process your request efficiently, please email support@cavinriaxo.com and provide:

  • Your order number, such as 015SHOP-1218

  • The email address used during checkout

  • A detailed description of the issue

  • Clear photos or videos showing the defect, damage, or incorrect item

After reviewing your claim, our support team will determine the most appropriate resolution. Depending on the circumstances, the resolution may include:

  • A replacement item

  • A partial refund

  • A full refund

Each request is reviewed individually, and submitting a claim does not automatically guarantee a refund or replacement.

3. Refund Processing

If your request is approved for a refund, the approved amount will be returned to the original payment method used for the purchase.

After the refund has been processed, it generally takes 7–12 business days for the funds to appear in your account.

The exact processing time may vary depending on your bank, card issuer, or payment provider.

4. Exchanges

We do not offer standard product exchanges.

Replacement items are only provided when the original product has been confirmed to be defective, damaged, or incorrectly shipped following the review and approval of your claim.

5. Unauthorized Returns

Please do not return any item without receiving prior approval and return instructions from our support team.

All return or replacement requests must be officially reviewed and authorized before an item is sent back.

Items returned without prior authorization may not be accepted. Cavinriaxo will not be responsible for issuing a refund, replacement, or reimbursement for unauthorized returns.

6. Contact Us

If you have any questions about this policy or need assistance with your order, please contact our customer support team.

For the fastest assistance, please include your order number and the email address used for the purchase.

Brand: Cavinriaxo

Email: support@cavinriaxo.com

Phone: +1 (478) 707-4799

Company Name: HONGKONG MINETRACO LIMITED

Business Address:
ROOM A1, 11/F, WINNER BUILDING,
36 MAN YUE STREET, HUNG HOM,
HONG KONG

We are committed to reviewing eligible concerns fairly and providing a smooth and reliable customer experience at Cavinriaxo.