Return Policy

Last Updated: September 13, 2026

Thank you for shopping with Girevaitc. We appreciate your confidence in our store and are committed to providing a dependable shopping experience.

If there is a problem with your order, please contact our customer service team at support@girevaitc.com. To help us review your request more quickly, please include your order number, for example 015SHOP-1218, together with the email address used when placing the order.

This policy explains the conditions that apply to refunds, replacement requests, and product returns.

1. Final Sale Policy

Unless otherwise stated in this policy, purchases made through Girevaitc are treated as final sale.

We generally do not accept standard returns, exchanges, or change-of-mind requests.

An exception may be considered when:

  • The product arrives damaged

  • The product is defective

  • A different item was delivered from the one originally ordered

Any exception is subject to review and approval by our customer support team.

2. Damaged, Faulty, or Incorrect Products

We take reasonable care to ensure that orders are inspected and prepared properly before shipment.

If your package arrives with a damaged item, a manufacturing defect, or an incorrect product, please notify us promptly.

Customers should review their order after delivery and report qualifying issues within 7 days of receiving the package.

To submit a claim, please contact support@girevaitc.com and provide the following information:

  • Your order number, such as 015SHOP-1218

  • The email address associated with the purchase

  • A clear explanation of the problem

  • Photos or video evidence that clearly shows the damage, defect, or incorrect product

Providing complete information helps our team assess your request accurately and reduces unnecessary delays.

Once the information has been reviewed, we will determine an appropriate solution based on the circumstances.

Possible outcomes may include:

  • Sending a replacement product

  • Issuing a partial refund

  • Providing a full refund

Claims are assessed individually. The submission of supporting information does not automatically mean that a refund or replacement will be approved.

3. Refund Method and Processing Time

If your claim qualifies for a refund, the approved amount will be returned through the same payment method originally used to complete the purchase.

Once the refund has been issued by Girevaitc, it may take approximately 7–12 business days to appear in your account.

Actual posting times are controlled by your bank, credit card company, or payment service provider and may vary.

Please note that once we have successfully submitted a refund, we cannot control the time required by financial institutions to complete the transaction.

4. Product Exchanges

Girevaitc does not provide routine product exchanges.

We do not normally exchange products because of personal preference, ordering mistakes, size changes, color preferences, or similar reasons.

A replacement may only be offered when our review confirms that the original product:

  • Arrived damaged

  • Was defective

  • Was not the product ordered

All replacement decisions are subject to approval by our support team.

5. Returns Without Authorization

Please do not mail, ship, or return any product before receiving approval from Girevaitc.

All claims involving a return or replacement must first be reviewed by our support team. If a physical return is necessary, we will provide the applicable instructions.

Products sent back without prior written authorization may be refused or may not qualify for reimbursement.

Girevaitc is not responsible for providing a refund, replacement, shipping reimbursement, or other compensation for merchandise returned without authorization.

To avoid unnecessary costs or complications, please contact us before sending any item back.

6. Evidence and Claim Review

For damaged, defective, or incorrect-item claims, we may require reasonable documentation before making a final decision.

Supporting evidence may include:

  • Images of the product

  • Images of the packaging

  • Videos demonstrating the reported problem

  • Shipping labels

  • Other relevant order information

The evidence requested may vary depending on the nature of the issue.

If the information submitted is incomplete or does not clearly demonstrate the reported problem, we may request additional documentation before completing the review.

7. Requests Submitted After the Reporting Period

Claims relating to damaged, defective, or incorrect products should be submitted within 7 days of delivery.

Requests received after this period may not qualify for a replacement or refund.

We therefore recommend inspecting your package as soon as it is delivered and contacting us promptly if you notice a problem.

8. Refund Eligibility

Refund eligibility depends on the circumstances of each order and the results of our review.

A full or partial refund may be considered where appropriate, including situations involving confirmed defects, shipping damage, or incorrectly fulfilled orders.

A refund may be declined when:

  • The reported issue cannot be reasonably verified

  • The request does not meet the requirements of this policy

  • The claim is submitted outside the applicable reporting period

  • The product was damaged through misuse after delivery

  • The item was returned without approval

Our goal is to review each eligible concern reasonably and consistently.

9. Contact Information

For questions about an order, refund request, damaged product, or this policy, please contact our customer support team.

For faster assistance, include your order number and the email address used at checkout.

Brand: Girevaitc

Email: support@girevaitc.com

Phone: +1 (478) 707-4799

Company Name: HONGKONG GRACE LIMITED

Business Address:
ROOM S239, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG

At Girevaitc, we aim to handle eligible order concerns fairly, efficiently, and with clear communication throughout the review process.