FAQ

Frequently Asked Questions

Welcome to the Girevaitc Customer Help Center.

Below you’ll find helpful information about payments, shipping, order updates, delivery issues, and other common questions.

If you cannot find the answer you need, please email our customer care team at support@girevaitc.com. When contacting us about an existing purchase, please include your order number and the email address entered at checkout so we can assist you more efficiently.

Orders & Payments

Where can I enter a promo or discount code?

If you have an active promotional code, you can apply it during checkout.

Follow these steps:

  1. Choose the product you would like to purchase and select “Add to Cart.”

  2. Continue to the checkout page.

  3. If you are shopping on a mobile device, open “Show Order Summary” to locate the promotional code field.

  4. On desktop, the discount-code box will normally appear directly within the checkout section.

  5. Enter your valid code, apply the discount, and continue with your preferred available payment option.

The discount should appear in your order summary before payment is completed.

What forms of payment can I use?

Girevaitc accepts several commonly used payment methods, subject to availability at checkout.

These may include:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Major debit cards

  • Major credit cards

  • Apple Pay

  • Google Pay

Available payment options may differ depending on your location, device, or checkout provider.

What will I be charged for shipping?

Standard international delivery generally begins at USD $5.99.

The final shipping amount may depend on your delivery country or region and any promotion currently available.

Before you submit payment, the applicable shipping charge will be clearly shown on the checkout page.

Shipping & Delivery

Does Girevaitc deliver outside the United States?

Yes. Girevaitc offers shipping to customers in many countries and regions worldwide.

To support efficient fulfillment, orders may be dispatched through different warehouses or fulfillment partners.

Where possible, we select a fulfillment location that is appropriate for your destination and product availability.

When should I expect my order to arrive?

After processing and dispatch, most shipments are expected to arrive within approximately 10–20 business days.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery speed may be affected by factors such as:

  • Destination country or region

  • Customs procedures

  • Local carrier operations

  • Transportation interruptions

  • Seasonal shipping demand

  • Other circumstances outside our reasonable control

How do I check my shipment status?

Once your package has been dispatched, we will send tracking details to the email address associated with your order.

You can enter your tracking number on a global parcel-tracking service such as 17track.net to view the latest available shipping updates.

My tracking has not updated. Is that normal?

Yes. In some cases, a newly issued tracking number may take approximately 24–48 hours before the first carrier update becomes visible.

There may also be periods where no new event appears while the shipment is:

  • Traveling between logistics facilities

  • Waiting for a new carrier scan

  • Passing through customs

  • Being transferred between shipping networks

A temporary pause in tracking does not necessarily mean the package has stopped moving.

Why didn’t all of my products arrive together?

When an order includes several products, the items may sometimes be fulfilled from different locations.

As a result, your purchase may arrive in more than one package.

If separate shipments are created, each package may receive its own tracking number, and the corresponding shipping details will generally be sent to you by email.

Updating or Canceling an Order

Can I correct my delivery address, phone number, or recipient details?

If you notice an error after placing your order, contact us immediately at support@girevaitc.com.

For address-related requests, we recommend using the email subject:

Urgent: Address Update Request

Please provide:

  • Your order number, such as 071SHOP-112938

  • The email address entered at checkout

  • The correct recipient and delivery information

Our team will try to make the requested correction before the order enters fulfillment.

However, because orders may move into processing quickly, we cannot guarantee that every requested change will be completed.

Once a package has already been dispatched, shipping information can no longer be changed by us.

Can I change the size, color, quantity, or product in my order?

If you need to modify the contents of an order, email support@girevaitc.com as soon as possible.

You may use the subject line:

Urgent: Order Modification Request

Please include:

  • Your order number

  • The email address associated with the purchase

  • A clear description of the requested adjustment

Depending on the status of your order, we may be able to change the selected size, color, quantity, or product.

Changes are only possible before fulfillment begins and are not guaranteed.

Am I able to cancel an order?

An order may be eligible for cancellation only if it has not yet entered fulfillment or been shipped.

If you wish to request a cancellation, contact support@girevaitc.com promptly and provide:

  • Your order number

  • The email address used when placing the order

Depending on the circumstances, a processing or handling charge may apply.

After an order has been dispatched, it can no longer be canceled.

Issues After Delivery

My order arrived damaged. What should I do?

We’re sorry to hear that your item arrived in damaged condition.

Please contact support@girevaitc.com and send us:

  • Your order number

  • The email address linked to your purchase

  • Clear photographs or video showing the damage

  • A readable image of the shipping label attached to the package

Our team will review the information and determine an appropriate resolution based on the circumstances.

What should I do if the product appears defective?

If you believe your item has a manufacturing defect or another product-quality problem, please contact our support team.

Send the following information to support@girevaitc.com:

  • Order number

  • Purchase email address

  • A detailed explanation of the concern

  • Clear photos or a short video demonstrating the problem

Once we receive the necessary information, our team will assess the case and determine the appropriate next step.

I received a different product, or an item is missing from my package.

If your shipment contains the wrong product or appears to be missing an item, please let us know so we can investigate.

Email support@girevaitc.com with:

  • Your order number

  • The email address connected to the purchase

  • Photos or video of the product that arrived

  • Details of the item you believe is missing

  • A clear photo of the shipping label

  • Images of the package contents when relevant

After reviewing the information, our team will work to resolve eligible fulfillment issues as efficiently as possible.

Confirmation Emails & Tracking Notices

I placed an order but never received a confirmation email.

First, please check your email folders carefully, including:

  • Spam

  • Junk

  • Promotions

Confirmation messages may occasionally be filtered automatically by your email provider.

If you still cannot locate the message, contact support@girevaitc.com and provide the email address you entered during checkout.

Our team can review the available order information and resend the confirmation where possible.

When will I receive my tracking number?

Tracking information is generally sent within 1–2 business days after your order has completed processing and been shipped.

If you believe your tracking email should already have arrived, please check your Spam, Junk, or Promotions folders first.

If you still cannot find it, email support@girevaitc.com for assistance.